Date: May 12, 2020
Time: 10:00 am – 3:00 pm
Location: North Central PA Launchbox powered by Penn State DuBois
2 East Long Avenue
A workshop to think differently and better understand how to find the root cause of a
problem and create long-term sustainable solutions. Participants will walk away with new
tools and resources that they will practice in class and be able to implement immediately
upon return to their organization.
• Understanding How We Think.
-Introduction to how our mind works
-Realize how you think automatically
-Is perception reality?
-How perception affects our thought process
-Mental muscles and how to exercise them
-What is ‘critical thinking’?
-Develop core critical thinking skills
-Practice critical thinking
• What is the Real Problem?
-Understand how to find the root cause
-Review the 3 types of causes
-Ask the right questions
-Identify the root cause of a problem
• Creating Solutions.
-Healing versus using a Band Aid
-Identify the value of solving the problem
-4 Basic Problem Solving Steps
Instructor: Lisa Pustelak is an Employee Development Specialist and Strategic Business
Advisor for NWIRC and previous founder and CEO of LEDGE Enterprises, LLC.
Email email@example.com with any questions. Please register by Friday May 8, 2020.